Company's Policies​

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1. A security deposit is required upon arrival, payable in cash, PayNow or bank transfer. The deposit will be refunded in cash upon check-out or by bank transfer after the check-out date.

   • For stays less than one week (6 nights): A SGD 100 security deposit is required.

   • For stays between one week and one month: A SGD 500 security deposit is required.

   • For stays of one month or longer: A 1-month rental deposit is required.

2. For guests bringing pets, there will be a one-time charge of S$50 for stays of less than 7 nights and a one-time charge of S$100 for stays of more than 7 nights.

3. Housekeeping will be once a week. Cleaning time will be from Monday to Saturday (except public holiday and Sunday), between the hours of 9AM to 6:00PM. The Client or its occupants shall permit the Service Provider or its cleaner to enter the said premises during the day for the purpose of housekeeping once a week.

4. Reception is available at the property from Monday to Sunday, 9.30am to 7pm.

5. Kindly contact us at least 2 days prior to arrival for check-in instruction.

6. This is a non-smoking apartment. A S$500 fine will be imposed for any violations. A designated smoking area is located outside the lobby.

7. Extension of stay is subject to availability at the prevailing market rent and requires at least one working day prior notice. Extension of rental payment needs to be settled before the start of the extension date.

8. ISA Hotel is a walk-up hotel apartment, and we do not have a lift on the premises at the moment.

9. ⁠Guests are required to inform the Hotel Management of any outside visitors. In the event that a visitor desires to stay overnight in the guest room, prior registration at Reception is mandatory.  A guest fee, in accordance with Hotel regulations, will be applicable for such overnight stays.

10. ⁠It is advised that valuables be kept in in-room safes or secured at Reception. The Hotel shall not be held legally responsible for any personal valuables that are lost, damaged, or stolen if Guests do not comply with these regulations. 

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Cancellation Policy

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All bookings made are non-refundable.

In the event of no show, early check out, no refund for unused portion will be given without any dispute regardless of any reason. 

 

Prohibited Items and Acts

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1. ⁠Bringing illegal substances, weapons, chemicals or explosives into hotel premises is strictly forbidden at all times. 

2. ⁠Illegal activities, including but not limited to gambling, prostitution, or substance abuse, are strictly prohibited on the premises. We reserve the right to deny accommodation services to anyone found in violation of these rules.

3. Bringing objects of an unusually large size or in unusually large quantities is strictly prohibited.

4. ⁠Courtesy is expected at all times in common areas:

   • First come, first served.

   • ⁠Give priority to pregnant women, people with disabilities, and the elderly.

   • Do not shout or make excessive noise.

   • ⁠Avoid disrespectful behaviours, such as putting your feet on chairs or bringing objects emitting foul odour (e.g. Durians).

   • Ensure proper supervision of your children in public areas.

5. Smoking is only permitted in designated smoking areas.

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Prices and Taxes

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ISA Hotel rates are exclusive of GST (9%). An additional charge of 9% GST will be applied.

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Credit card handling fee:

• 3.9% for local Visa & Master card

• 5.4% for foreign Visa & Master card

• 4.5% for AMEX

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Verification and Record of Details

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Government issued photo ID (Passport or IC) is required at check-in.

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Check-In / Check-Out Policies

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This property has the following check-in and check-out times and policies:

Check-In: 03:00 PM

Check-Out: 11:00 AM

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Late Check-Out Hours: 11:00 AM to 2:30 PM
Late Check-Out Fee: 50% of one-day rental
Please note that checking out after 11:00 AM may incur a late check-out fee.

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Cancellation Policy​

 

All bookings made are non-refundable.

No refunds will be given for unused portions in case of a no-show or early check-out, regardless of the reason.

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Parking for Cars and Motorcycle

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Complimentary car parking is available for in-house guests on a first-come, first-served basis. No fees are required.

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Travelling with Minors

 

If you are travelling with minors, please maintain a low noise level while you are within the property.

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Resting Hours 10:30PM - 07:00AM

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Please respect other guests by keeping all noise to the minimum (TV, loud talking, phone use, music, electronic media, etc.) during resting hours, especially in Common Areas or even inside the room.

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Collection and Use of Personal information

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The term “personal data '' in this Policy refers to personal information which we, in the process of providing you the service apartments, may require you to provide to us. The types of personal data we process include: name, title, gender, contact details (including but not limited to email address, mailing address, mobile phone number, telephone number and fax number etc.); date and place of birth, nationality, passport number, identification number and visa information; credit card information including name of cardholder, credit card number and expiry date, online user account details, any information necessary to fulfill special requests on Service Apartment arrangement; information you provide regarding your marketing preferences or promotional offers; information collected through the use of closed circuit television systems, card key and other security systems; contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners); and in limited cases, information relating to the credit of customers. We collect personal data to deliver superior quality of service. 

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Specific purposes include, but are not limited, to the following:

1. Guest reservations and/or requests for information or services

2. Payment processing

3. Apartments and Services sales

4. Sales calls and appointments

5. Communication facilitation

6. Marketing and Promotions planning and execution

7. Market research and analysis

8. Customer Satisfaction and Quality Assurance surveys

9. Safety and Security

10. Legal and Regulatory requirements

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Disclaimer​

Exclusions and Limitations 

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

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Force Majeure 

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

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3rd Party Rights

When we receive references from business partners and third parties, for example, where you have been referred by them;

When we seek information from third parties about you in connection with the apartment or services you have applied for; and

When you submit your Personal Data to us for any other reasons.

 

If you provide us with any Personal Data relating to a third party (e.g. Information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

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You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the apartment you have booked.

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Guest's Valuables /Articles 

The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's valuable/article unless valuable/articles are declared upon arrival/check-in and only to be stored or keep by the guest's.

 

Guest's Belongings in rooms 

Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either in the room or any other part of the premises for any cause whatsoever including theft of pilferage. 

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Damage to Property 

The guest will be held responsible for any loss or damage to the ISA property caused by themselves, their guests or any person for whom they are responsible. 

 

Smoking Policy 

Smoking is prohibited in all the enclosed areas within the apartment without exception. This includes guest rooms, hallways, elevators, stairs, restrooms, lobby areas and all other enclosed facilities and areas. Smoking is only allowed at designated smoking areas outside the lobby. If a smoking violation occurs in a room, the client will be charged a fine of S$500 of cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke.

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Disturbance  

The Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct himself/herself in a respectable manner and will not cause any nuisance or annoyance within the premises. 

 

Relation between Management and Guest 

Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the apartment premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the premises. 

 

Government rules and regulations & application of laws 

Guests are requested to observe, abide by, confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time. 

 

General Policy 

International Service Apartments Pte Ltd (ISA) has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the apartments or may remove a person who: while on the premises of the service apartments acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy apartment property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. ISA may limit the number of persons who may occupy a particular guest room in the apartments. A person who negligently or intentionally causes damage to the apartments or any furniture or furnishings within the apartments, shall be liable for damages sustained by the staff, including the apartments loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.

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ISA MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OFTHE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.

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